Medical practices deal with billing every day. As part of the process of providing medical care, it is necessary to report treatments to insurance and make sure that all the services are billed appropriately.
It can be a challenge for practices to keep someone on staff who is trained in all the necessary areas of medical billing. In fact, many outsource this role to a third-party service.
If you are considering using a medical billing company to handle this service, you need to consider the level of support you will receive before you simply choose the least expensive option. There is a tradeoff between value and service, and you need to make sure that the company you choose is truthful in its offerings and will perform well when you need them.
Consider these five potential pitfalls before deciding to send your business overseas rather than trust a domestic medical billing company.
1. Dedicated Support
When you encounter issues with your medical billing, it is imperative to have a fast and reliable support from your vendor. Overseas medical billing companies will be operating in a different time zone, making it difficult for you to get the help you need when you need it. This leaves you inconvenienced by having to call at times irregular to you, or leaves you waiting on responses that may be lost because they are calling back when you cannot accept the call. Your best option is to have a medical billing company with an office in your time zone.
2. Support for Patients When Processing Statements
If you send your medical billing overseas, you may encounter issues when your patients are trying to deal with the medical billing company directly. Health is important to everyone, especially when it comes to a high cost of care. It can become an emotionally charged situation when a patient is dealing with a bill.
Thus, having someone they can understand, who also understands them is paramount to a smooth customer experience. Having adequate support, especially in a time of need such as an injury claim, is essential for building trust in a medical billing company.
3. Is Medical Coding A Service They Provide?
The cheapest medical billing company you can find may not offer you the support you really need. The world of medical billing and coding is changing constantly and having a vendor with the knowledge and experience to handle medical billing codes will save you headaches in the long run. That is true particularly when you make sure that codes are represented properly to the insurance companies. Even when providers do their own coding, it is best to have another party check to make sure the codes are correct, as it has a direct effect on reimbursements.
4. Experience, or Lack Thereof
When you think of the reasons why you are looking for a medical billing company, what comes to mind? Are you trying to ensure that all treatment items were billed appropriately for reimbursement of a claim or future cost projections on treatment?
While hiring an offshore company is attractive from a cost standpoint, it is entirely possible that they will not have the depth of experience necessary to handle billing challenges that arise, leaving you to spend more time and money than you wanted to in order to fix it. Investing a little more in a local company will save you the hassle of working through errors from inexperienced medical billing processors.
5. Security Practices and Compliance
The regulations around the handling of healthcare data are very strict, as well they should be. It is crucial that no one is able to intercept and collect any private and personal information about patients or vendors. Any breach of security in this regard is a serious blow to brand reputation and can be difficult to recover from in the eyes of prospective patients.
When you provide information to overseas companies for processing, it greatly increases the risk that this data will be exposed. It is of the utmost importance that you trust your medical billing and coding vendors and that you have properly investigated to ensure they are vetted. It is much easier to check on these characteristics with a domestic company as opposed to an offshore company.
Why You Need Medical Billing Analysts
It is highly recommended that a medical billing company is used to determine and testify to the reasonable value of medical service. The provider’s location can affect these costs and reimbursements, which is why Medical Billing Analysts is a perfect choice, with offices around the country.
Whether you are a plaintiff or a defendant in a case, one of the most important items in cases where healthcare costs are being argued is the topic of medical bills. Figuring out medical costs can be a difficult prospect and having a medical billing and reimbursement expert to offer guidance is critical to ensuring you have a clear understanding of what is “fair and reasonable” with regards to the finances involved in your medical care.
Medical Billing Analysts offers litigation support services nationwide, with offices in New York, New Jersey, Connecticut, Pennsylvania, Georgia, Florida, Texas, Nevada & California. Medical Billing Analysts represent both defendants and plaintiffs with regard to improper medical billing and coding.
The team of MBA professionals will review bills from the hospital, outpatient treatment, and therapy in order to determine the total costs of past medical expenses, and based on local CPT codes they can also perform a Cost Projection Analysis of ongoing costs. Through meticulous analysis, we can offer an estimate of how many medical costs will be in the future, to help justify the reasonable cost of services that assists in resolving the case.
You can reach Medical Billing Analysts by phone or email at 800-292-1919 or firstname.lastname@example.org. We’re ready to handle your medical billing needs, regardless if you need a single charge to be evaluated or if you are involved in litigation in a complex case, where injuries are just a part. Contact us today.